CLIQUE NO ÍCONE PARA ATIVAR AS LEGENDAS – Alicia Matheson, ex-diretora do Disney Institute fala sobre as melhores práticas de atendimento ao cliente e quais os segredos da Disney para encantar seus clientes. Saiba mais: http://bit.ly/29GzOt9
"The greatest obstacle to being heroic is the doubt whether one may not be going to prove oneself a fool; the truest heroism is to resist the doubt; and the profoundest wisdom, to know when it ought to be resisted, and when it be obeyed." - Nathaniel Hawthorne
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