CLIQUE NO ÍCONE PARA ATIVAR AS LEGENDAS – Alicia Matheson, ex-diretora do Disney Institute fala sobre as melhores práticas de atendimento ao cliente e quais os segredos da Disney para encantar seus clientes. Saiba mais: http://bit.ly/29GzOt9
"Technology frightens me to death. It's designed by engineers to impress other engineers. And they always come with instruction booklets that are written by engineers for other engineers — which is why almost no technology ever works." - John Cleese